Privacy policy

LevelUp Academy is a website operated by Eigen Solutions.

Eigen Solutions is committed to protecting the confidentiality and security of your personal data. This privacy policy explains how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR).

By using our website, you accept the practices described in this privacy policy.

We collect the following personal data when you use our site or services:

• Identification data: name, first name, email address, phone number
• Contact data: postal address, zip code, city
• Navigation data: IP address, browser type, pages visited, visit duration
• Training data: selected trainings, learning preferences

We use your personal data for the following purposes:

• Processing your contact requests and inquiries
• Managing your training enrollments and your learning path
• Improving our services and your user experience
• Sending information about our trainings (with your consent)
• Statistical analysis and improvement of our website
• Compliance with our legal and regulatory obligations

The processing of your personal data is based on:

• Your consent for receiving marketing communications
• Performance of a contract for managing your enrollments
• Our legitimate interest in improving our services
• Compliance with our legal and regulatory obligations

Your personal data is retained for the following periods:

• Contact and request data: 3 years from last contact
• Training enrollment data: during the training period and 3 years after
• Navigation data: maximum 13 months
• Accounting and tax data: 10 years (legal obligation)

We do not sell, rent or share your personal data with third parties for commercial purposes.

Your data may be shared with:

• Our technical service providers (hosting, maintenance) under confidentiality agreements
• Competent authorities if required by law

In accordance with the GDPR, you have the following rights:

• Right of access: obtain a copy of your personal data
• Right of rectification: correct your inaccurate or incomplete data
• Right to erasure: delete your data in certain cases
• Right to restriction: restrict the processing of your data
• Right to portability: retrieve your data in a structured format
• Right to object: object to the processing of your data
• Right to withdraw consent: withdraw your consent at any time

To exercise these rights, submit your request using the Contact form

You also have the right to file a complaint with the National Commission for Informatics and Liberties (CNIL) if you believe that the processing of your personal data constitutes a violation of the GDPR.

We implement appropriate technical and organizational measures to protect your personal data against any unauthorized access, loss, alteration or disclosure.

These measures include in particular:

• SSL/TLS encryption of data in transit
• Restricted access to personal data to authorized persons only
• Regular data backups
• Regular security system updates

Our site uses cookies to improve your browsing experience and analyze traffic. You can manage your cookie preferences in your browser settings.

We reserve the right to modify this privacy policy at any time. Modifications will take effect upon their publication on this page. We encourage you to regularly consult this page to stay informed of our practices.

Last update: 10/27/2026

For any questions regarding this privacy policy or the processing of your personal data, please contact us:

Contact form

Phone:: +33 1 89 71 58 08

Address:: 59, rue de Ponthieu, 75008 Paris, France